How to Deactivate FASTag | Why Deactivate FASTag

How to Deactivate FASTag | Why Deactivate FASTag

Do you wish to learn how to deactivate FASTag? Keep reading this detailed article that covers all information about FASTag for your reference!

FASTag is a Radio Frequency Identification Technology (RFID) which is an initiative by the Indian government’s Ministry of Road Transport and Highways in October 2017. This decision was a result of considering several potential annoyances for both individual drivers and the country as a whole.

According to figures cited in the Times of India, “India’s tollbooth plazas leak roughly Rs. 12000 crores per year”. Fuel waste and the fatigue of human resources at toll plazas are two of the major causes of such losses.

While the financial loss becomes the most prior worry, another effect, namely air pollution, goes unnoticed. India is one of the most polluted countries in the world, with more than 14 cities, including the national capital, having extremely high levels of air pollution.

In this sense, toll plazas are a major contribution to India’s rising air pollution levels. As a result, one of the goals of introducing FASTag in India was to reduce these levels.

How do FASTag Works?

FASTag is a radio frequency identification (RFID) system that functions similarly to other RFID systems. A user can attach the RFID-enabled sticker to the vehicle’s windshield, and a reader at the toll booth may scan this card and process the payment remotely and automatically.

You won’t have to stop your car if you pass a FASTag-enabled toll plaza to pay the toll levy in cash. Instead, just keep driving and the fees will be deducted from your account immediately.

In essence, readers may scan the FASTag card while it is in motion by sending a signal to the FASTag card requesting payment of the toll fee, and the money deduction happens instantly! However, to ensure that toll fees are paid, you must link the FASTag card to a digital wallet or savings account.

To encourage digital payments and relieve congestion at toll booths, the tags are a compulsion in all new automobiles sold after December 1, 2017 (and in all vehicles from 2021).

Why Deactivating FASTag Account is Necessary When Selling a Car?

If you sell or transfer your car, you must have the FASTag deactivated/closed as soon as possible, since the toll payment will continue to be taken from the source account to which the FASTag is attached. Because only one current FASTag may be linked to a single vehicle, the new buyer of your automobile will not be able to obtain a new FASTag until you terminate your FASTag account.

How to Deactivate a FASTag Account?

The deactivation or termination of a FASTag-linked account or e-wallet is handled differently by various service providers. One of the most popular methods is to contact your FASTag provider’s Customer Support and request the closure/deactivation of the FASTag connected account. Customers may just phone 1033 for any FASTag-related problems, according to MoRTH/NHAI/IHMCL, which has created a hotline number 1033 for resolving FASTag issues.

Below are the process and toll-free numbers for the deactivation of any Fastag linked account by some common Fastag providers.

1. Paytm

Call them at 1800-120-4210 and provide your cellphone number, as well as the Vehicle Registration Number (VRN) or Tag ID, with which the tag was registered. To confirm the closure of FASTag, a Customer Support person will contact you.

You can also follow the given steps-

  1. Open the Paytm app and log in.
  2. Go to the helpdesk department, which is open 24 hours a day, 7 days a week.
  3. Choose an issue type.
  4. Express your worry about deactivation.


Call them at 1033 for customer services. The customer service line will guide you through the process of closure/deactivation.


These are the given step you should follow for the deactivation of the Fastag account in HDFC bank.

  1. You require a User ID / Wallet ID and Password to access the FASTag Portal.
  2. Select Service Request > Generate Service Request from the drop-down menu.
  3. To close the RIFD Tag or Wallet, choose Closure Request as the Request Type.

Block FASTag account by contacting 18001201243 24 hours a day, 7 days a week.

4. Axis Bank

You may terminate your Axis Bank FASTag account by calling the customer service helpline at 18004198585. Only KYC clients are eligible for refunds, therefore if you have not yet provided all of your KYC papers, please do so to get a refund and deactivate the Fastag account.

5. Airtel Payment Bank

You can block the FASTag account by calling the customer service line at 400 or 8800688006 or follow the given steps:

  1. You need to have a User ID / Wallet ID and Password to be able to access the FASTag Portal.
  2. Select Service Request -> Generate Service Request from the drop-down menu.
  3. To close the RIFD Tag or Wallet, choose Closure Request as the Request Type.

6. ICICI Bank

Calling the Fastag helpline number, 1033, is the quickest way to deactivate your ICICI Bank Fastag. After dialing this number, you must request that your Fastag account be deactivated.

You may also reach ICICI Bank’s customer service center by dialing 1860-267-0104. When you contact this number, an ICICI Bank customer service representative will walk you through the process of deactivating your ICICI Bank Fastag Account swiftly and easily.

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